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Express UK / Life - Entertain

AOL DOWN - E-mail outage hits thousands of users AGAIN

AOL is down for thousands of users who have today reported the online giant’s e-mail service as not working.

UPDATE ONE: AOL should be back online now after an outage that affected thousands of users.

The official AOL Customer Support Twitter account just tweeted to say all services are back up and running.

They tweeted: "Update! AOL services are now working. We appreciate your patience."
However, independent outage monitor tracker Down Detector is still receiving reports of AOL down.The number of AOL down reports has fallen from a peak of over 6,200 - but the site is still registering over 1,000 reports of AOL down right now.Express.co.uk has contacted Oath, the Verizon umbrella company for AOL and Yahoo, for comment.

ORIGINAL: AOL is down once again, this time for thousands of users who today have reported the company’s e-mail service as not working.

Independent website Down Detector has received thousands of reports of AOL down, with the problem peaking at just under 5,000 reports of AOL down.

Of those affected, 53 per cent are experiencing issues with their e-mail while 26 per cent reported problems with their internet connection.

The AOL down issues today are mainly affecting users in the US, with those in New York, Brooklyn and Los Angeles among those heaviest hit.

The official AOL Customer Support Twitter account has acknowledged the issues and said engineers are working on a fix.

They tweeted today: “We’re aware that service is slow/inaccessible for some of our users when trying to access AOL Mail. We are working to fix it as quickly as possible. We apologize for the inconvenience and thank you for your patience.”

They later added: “We appreciate your patience while we are working on a fix. Our engineers are still investigating while AOL Mail is inaccessible for some of our users. We'll keep you posted once we have an update.”


AOL down - E-mail outage hits thousands of users again

As the e-mail outage hit, AOL users took to social networking site Twitter to report issues with the service.

One user posted: “@AOL mail is once again down”.

While another wrote: “Is aol's server down? All my emails have disappeared on the app!”

And one added: “@aolmailhelp guess it's time for the monthly aol mail down issue? This is ridiculous. Every month there is an issue. Think maybe you could get fixed so no issues for a year? Maybe even 6 months?”

This isn’t the first time that AOL has gone down recently in the States.

Last month AOL went down for hundreds of users who reported issues with signing in and e-mails.

At the time the AOL Customer Support Twitter account acknowledged the issues and said a fix was in the works.

They tweeted: “We are aware that some of our members are still experiencing Blerk errors when signing in. Our engineers team is working on this.”


Down Detector has registered thousands of reports of AOL down

But fans once again were left frustrated by the AOL e-mail outage.

One user tweeted: "@AOLSupportHelp AOL mail down again!!!"

While another added: "Been a customer since 1996 or so even though people laugh or look down on AOL email addresses. AOL is just not reliable anymore. I may be forced to make a change".

And one posted: "All I want to do is check my email. But I can't because aol mail is down."

More to follow…